1) Visit your Premium Account on the Facebook app or your Premium account on AYI.com. (This page is located under your photo thumbnail on the top right. Then click on ‘Premium Account’.)
2) Click on “Cancel Auto-Renew”** then follow the directions on the screen until you receive a confirmation screen and email. Please be aware that if you do not receive a confirmation screen with your cancel confirmation code, you have not successfully canceled the automatic renewal of your premium service term.
Once you have cancelled, you will also receive a confirmation email with your cancel confirmation code for your records. Please make sure to check your email’s spam box if you do not see the email.
**Please Note: If you do not see the “Cancel Auto-Renew” link, this is because you are trying to cancel auto-renew less than 12 hours after your upgrade, or less than 48 hours prior to your auto-renew date. As explained in your payment confirmation email, premium users who do not want future payments must cancel their auto-renew at least 48 hours prior to your next renewal date. If you tried to cancel future payments after this time, you must wait until after your premium subscription renews in order to cancel future auto-renew payments.